Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@gourmetgadget.shop. Please note that returns will need to be sent to the following address: 276 5th Ave, New York New York 10001, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gourmetgadget.shop.
Return Method
All returns are accepted by mail only. We do not offer in-store returns for online purchases at this time.
Return Shipping Label
A return shipping label is provided with every order or upon request.
- If the return is due to our error or a defective item, return shipping is covered by us.
- If the return is due to a customer placing an incorrect order, the return shipping cost may be deducted from the refund.
If you have misplaced your return label, please contact our customer support team to request a new one.
Restocking Fee
There is no restocking fee for eligible returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We want you to be satisfied with your purchase.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 7 business days.
Return Request
To initiate a return, please contact:
Business Name: Gourmet Gadget
Phone: +1 646-518-0948
Email: support@gourmetgadget.shop
Business Address: 276 5th Ave, New York New York 10001, United States